Frequently asked questions

Frequently Asked Questions – Furinora

We’ve answered the most common questions below to make your shopping experience smooth and worry-free. If you need further assistance, feel free to contact us at support@furinora.com

When will I receive my order?

To keep our prices competitive and offer unique home décor pieces, Furinora may ship directly from our suppliers and manufacturing partners.

  • Order Processing Time: 1–3 business days (Monday–Friday)
  • Estimated Delivery Time: 5–14 business days (depending on destination)

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

My estimated delivery time has passed — where is my order?

Most orders arrive within the estimated timeframe. However, occasional delays may occur due to customs processing, peak seasons, or carrier delays.

If your package has not arrived within 3 business days after the estimated delivery date, please contact us at:

📩 support@furinora.com

We will investigate the issue promptly.

What are the shipping costs?

We offer free standard shipping on all orders, with no minimum purchase required.

There are no hidden fees at checkout.

How can I pay for my order?

We offer secure and trusted payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal
  • UnionPay

All payments are securely processed through encrypted payment gateways. We do not store your payment information.

Payments are accepted in AUD and USD, depending on your selected currency.

There are missing items in my package — what should I do?

Some orders may be shipped in separate packages due to:

  • Weight restrictions

  • Warehouse location differences

  • Product availability

If you ordered multiple items, they may arrive on different days.

If part of your order has not arrived within 2–3 business days after receiving the first package, please contact us and we will assist you.

What should I do if I receive a damaged product?

We carefully package all items, but if your order arrives damaged:

  1. Contact us immediately at support@furinora.com

  2. Attach clear photos of the damaged item and packaging

Please do not return the product without contacting us first, as we need the photos to resolve the issue quickly.

We will arrange a replacement or offer a suitable solution.

Can I return a product?

Yes. You may request a return if:

  • You ordered the wrong item
  • The product does not meet your expectations
  • You changed your mind

Please contact us first before sending anything back.

How do I return a product?

Email us at:

📩 support@furinora.com

Our team will review your request and provide return instructions or offer an exchange if applicable.

What are the return costs?

If no alternative solution (such as replacement or exchange) is suitable, customers are responsible for return shipping costs.

Shipping fees are non-refundable unless the item is defective or incorrect.

About Furinora

Welcome to Furinora — where aesthetics meet everyday living.

We curate thoughtfully selected home décor pieces that combine minimalism, quality, and timeless design. We believe a beautiful home begins with intentional choices — pieces that reflect your personality and create a calm, inspiring atmosphere.

Our mission is to help you design spaces that bring comfort, balance, and visual harmony into your daily life.

Step into the world of Furinora — and let beauty become part of your everyday routine.

Contact Information

Store Name: Furinora
Email: support@furinora.com
Response Time: 24–48 business hours