We currently ship exclusively within Australia. At this time, we do not offer international shipping. All orders must include a valid Australian shipping address to be processed.

Yes. We offer free standard shipping on all orders within Australia. There are no hidden shipping fees added at checkout.

Orders are typically processed within 1–3 business days. After processing, delivery usually takes approximately 5–10 business days depending on your location within Australia Please note that delivery times are estimates and may vary due to carrier delays or seasonal demand.

Once your order ships, you will receive a confirmation email that includes tracking information. You can use the tracking number provided to monitor your shipment. If you do not receive tracking details, please contact us.

We offer a 30-day return policy from the date your order is delivered. Items must be unworn, unused, and in their original condition with tags attached. Please contact us before sending any item back so we can provide return instructions.

Once your returned item is received and inspected, approved refunds are processed within 10 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or card provider to post the refund to your account.

If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order. Once an order has shipped, it cannot be canceled and must follow the return process.

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will work quickly to resolve the matter.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay. All payments are processed securely using encrypted systems to protect your information.

Yes. All transactions are processed through trusted third-party payment providers using industry-standard security protocols. Furinora does not store full credit card details on our servers.

No, you can check out as a guest. However, creating an account may allow you to track orders more easily and manage your information for future purchases.

Each product page includes sizing information to help you choose the best fit. If you are unsure about sizing, feel free to contact us before placing your order and we’ll be happy to assist.

Product availability may vary. While we do not guarantee restocking, some popular lamps may become available again. We recommend checking the website regularly for updates.

You can reach us using the details below:

Furinora

Company Name: YA Company
Business Address: Burgemeester van tienhovengracht 45, 1064BE, Amsterdam, Netherlands
Email: support@furinora.com
Phone Number: +31 6 31234896

Our team aims to respond within 24–48 business hours. We are committed to providing friendly, professional, and reliable support to our customers across Australia.

If you have any additional questions, please don’t hesitate to reach out. Thank you for choosing Furinora.